FAQs & Help - TEEFAVOS

What payment methods do you accept? We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, and JCB).
What is your ordering process? Ordering is simple and takes only 4 steps:
1. Select your favorite apparel items and add them to your cart.
2. Enter your billing and shipping information.
3. Select your shipping method.
4. Complete the secure checkout.
What should I do if I made a mistake on my order? Contact us immediately at [email protected]. Our team will work quickly to resolve your concerns before the order moves to our fulfillment phase.

How do I change or cancel my order? You have a 12-hour window from the time of payment to request a change (size, color, address) or a cancellation.
Why only 12 hours? To ensure fast delivery, we begin processing and preparing your items shortly after an order is placed. Once the 12-hour window has passed or the order has been sent to fulfillment, we are unable to cancel or modify it.

When will I receive my tracking number? For our standard apparel, tracking numbers are typically generated within 1–2 business days. You will receive an automated email the moment your order is dispatched.
How long does delivery take? After the handling period, transit time usually takes 5–9 business days.
Why hasn’t my tracking status updated? Carriers may take 3–5 business days to scan your package into their system and show the initial update. If there is no movement for over 10 days, please contact us so we can investigate.
My tracking says “Delivered,” but I haven’t received it. What now? First, verify your shipping address. Occasionally, carriers scan items as delivered 1–2 days before actual arrival. If it hasn’t appeared after 3 business days, email us at [email protected].

What if my order is defective or incorrect? Quality is our priority. If you receive a flawed item or the wrong product, email us at [email protected] with clear photos of the product and the shipping label. We will send a replacement free of charge.
What is your Return & Refund Policy? We are happy to replace items that are structurally flawed, have poor print quality, or differ significantly from the website description. Please refer to our full Return Policy for more details.
What should I do regarding late or missing refunds? First, check your bank account again. Then, contact your credit card company; it often takes 3–5 business days for banks to officially post a refund. If you still haven’t received it, please reach out to us.